Delivering Consistency and Quality at Hilton Leicester
Hilton Leicester
Hotel and Conference Venue
Unreliable Equipment Disrupting Peak Service
Hilton Leicester had been experiencing ongoing difficulties with their previous coffee supplier. The equipment was unreliable, with frequent breakdowns and slow repair response times. These issues were particularly disruptive during peak breakfast service and conference events, where consistent access to high-quality coffee is essential for guest satisfaction.
Five Krea Touch Machines Across Breakfast and Conference Areas
We assessed the hotel's requirements across its key service areas and delivered a tailored equipment package built around the Krea Touch self-serve machine.
- Three Krea Touch machines installed in the breakfast area for reliable self-serve coffee during the busiest period of the day
- Two Krea Touch units placed in the conference breakout space, giving delegates quick access to quality beverages between sessions
- A consistent equipment standard across both service areas to simplify staff training and daily operation
Reliable Service Across Breakfast and Conferences
- Significant improvement in equipment reliability with no unplanned downtime
- Faster guest access to quality beverages during breakfast service
- Consistent coffee provision throughout conference events
- Increased staff confidence in the equipment
- Noticeable improvement in overall guest satisfaction with the coffee offering
I approached Connor at Coventry Coffee as we were concluding our previous supplier contract. He responded quickly, visited both sites within days to speak with teams, and genuinely sought to understand business requirements for an appropriate solution. He delivered a professional, competitive proposal.
Regional Operations Director, Valary Hotels
