Delivering Consistency and Quality at Holiday Inn, South Normanton
Holiday Inn South Normanton
Hotel and Conference Venue
Persistent Equipment Issues Affecting Guest Experience
Holiday Inn South Normanton had been dealing with persistent issues from their previous coffee supplier. Equipment malfunctions were common, and service response times were inadequate. These problems caused regular disruptions during peak breakfast service and conference activities, directly affecting guest experience and operational flow.
Four Krea Touch Machines Built Around Dependability
We worked with the hotel team to deliver a solution built around dependability, speed and user-friendliness.
- Two Krea Touch machines installed in the breakfast area, giving guests reliable self-serve access to quality coffee during the morning rush
- Two Krea Touch units placed in the conference breakout spaces, ensuring delegates could access beverages quickly between sessions
- A single, consistent machine type across the hotel for easier daily operation and staff training
Streamlined Service Across Breakfast and Conferences
- Consistent equipment reliability with no unplanned downtime
- Streamlined service across both breakfast and conference areas
- High-quality coffee available at every guest touchpoint
- Improved operational efficiency with equipment staff can trust
I approached Connor at Coventry Coffee as we were concluding our previous supplier contract. He responded quickly, visited both sites within days to speak with teams, and genuinely sought to understand business requirements for an appropriate solution. He delivered a professional, competitive proposal.
Regional Operations Director, Valary Hotels
